Help
NOVA Support
Something not working, or a question about NOVA or the app? Email us and we'll help.
EMAIL SUPPORT
nova@nova-monitoring.com
We aim to reply within one business day. Tell us your site name, your device (iPhone, Android or browser) and what you're seeing.
FAQ
Common questions
- Where do I find my site or portal address?
- It's the same address you open in a browser to reach your NOVA dashboard. If you don't know it, ask whoever runs NOVA for your organisation.
- The app won't load my dashboard.
- Check the address on the connect screen for typos, then try the same address in your phone's browser. If the browser can't load it either, the problem is with the site's server or network rather than the app.
- Can I switch between sites?
- Yes. If your organisation uses the NOVA Portal, tap the NOVA logo inside any site's dashboard to go back to the multi-site view.
- I forgot my password.
- NOVA accounts are managed by your organisation's own NOVA administrator, who can reset it for you.
- Does the app send my data anywhere?
- No. The app talks only to the site address you enter. See the Privacy Policy for details.